Yes, we have an online booking cancelation request form available in your account section. Please read the information below before requesting a cancelation.
All cancellations, for whatever reason, are subject to a minimum £20 administration charge. UKParkandFly.co.uk will provide a refund to the value of your booking less the £20 administration charge. The following conditions apply for cancellations:
No refund will be made for bookings made and cancelled within 48 hours of travel.
Bookings cancelled within 24 hours of travel will NOT receive a refund.
Cancelled bookings are not transferable.
Refunds will be made to the credit/debit card used at the time of booking.
Refunds for bookings made using PayPal will be made to a credit/debit card provided at time of cancellation.
The above information also applies if a booking has been made for incorrect airport or is cancelled or unused due to a third party action.
Please note the cancellation must be made by email, and received at our office during office hours of 9am to 5pm Monday to Friday, telephone cancellations are NOT acceptable.
Any emailed request for changes to a booking that carry an extra charge will automatically be taken from the method of payment at the time of booking without prior consent as the request for change will be deemed to be consent to charge the extra amount due.
If the payment is made by paypal then a paypal request for payment will be issued OR the amount can be paid in full by other means ie credit or debit card prior to travel, failure to comply with this will result in your booking being cancelled and No refund allowed.
Yes, you can amend booking details in your account. Please be aware that the following Booking details can not be edited:
- The Airport you'll be departing and returning from.
- The date and time of your departure or return flight.
- The Operator you selected for your booking.
If you need to change any of the above information, please contact us.
Yes, simply log into your account, select the booking you wish to change the vehicle for and select 'Change your Booking Details'.
The 'Your Vehicle' section allows you to change the vehicle make, model, colour and registration.
If you'd like to add a vehicle to your booking please contact us and we'll be happy to help.